Welcome to EyewearLand.com. Register to have instant access to all our prices.
FAQ (Frequently Ask Questions)  

List of Questions

What range of products available?
We offer titanium, good quality metal and trendy plastic frames, ultra-light superflex frames, value metal full rim, semi rimless, full rimless frames, value plastic frames, reading eyeglasses, sunglasses, accessories (including casing) and spare parts. They are design for men, women, young and old, and also children.

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Do you offer private label services?
Yes, you can have your own private label for a low minimum quantity of 500 pieces of assorted styles. However, it only comes with a nominal charge and you could have your own brand on the temple of the eye frame and sticker on the demo lens.
With low quantity, this is a great opportunity to market your products. For further detail, do e-mail our customer service department.

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Do you offer Original Equipment Manufacturing (OEM) services?
Yes, EyewearLand.com does offer this service. Do e-mail our customer service your enquiries and we will be glad to hear from you, and clarify on our offerings.

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How to view the prices online?
Complete the free registration on this site, if you have not done so. You then have instant access to our prices.
If you have registered earlier, then login with your user id and password.

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How to buy online?
  • Register with us, if you have not done so, or if you have registered, please login with user id and password
  • Browse product catalog
  • Click on "buy now" button to add to shopping cart
  • Go to "shopping cart" tab, tick items to order
  • Click on "order" button
  • Verify billing and shipping addresses
  • Select a payment method
  • If it is "PayPal", then you will be transferred to secure PayPal payment server, where you could enter your credit card information and be authorised
  • Our customer service officer will follow up with you on our procedures
  • We ship within 2 to 3 business days upon confirmation of your payment (depending on payment method) for details please click here.
  • You should receive your goods within 7 to 10 business days (depending on shipping company) for details please click here.

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How to pay online?
We accept payments via PayPal. For details please refer to our Payment Method page.

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What are other payment methods?
You could also pay by telegraphic transfer or wire. For details please refer to our Payment Method page.

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When do you ship my goods?
Goods to be shipped out, depending on payment method:
  • for payment via PayPal, it takes between 2 to 3 business days after authorisation,
  • for telegraphic transfer, it takes between 2 to 3 business days upon confirmation from our Bank on the receipt of your payment,
Goods to reach you, depending on the delivery mode:

  • for EMS, it takes approximately 7 to 10 business days,
  • for postal parcel, it takes 15 to 20 business days,
  • for air freight, it takes 5 to 10 business days

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Is there minimum order?
No. There is no minimum order.

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How to buy samples?
With no minimum order impose, you could just order a small quantity to try out the quality of our goods and services. Furthermore, it is the industry practice to buy samples.

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How to cancel my order?
You may cancel your order before we receive payment from you. Therefore, for payment via PayPal, no refund is allowed, since payment authorisation is immediate.

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What is your shipping charges?
All the products are quoted at nett F.O.B. Therefore, you will have to pay for the shipping charges. We generally ship your goods using EMS unless otherwise requested. EMS shipping charges are reasonable and yet reliable.

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What features does this site offer?
It has :
  • Online catalog of products with price (if you are logged on)
  • Online shopping cart to store the products that interest you and ‘remembers’ them when you next visit the site
  • Online purchase order creation
  • Online credit card payment
  • Listing of all purchases successfully submitted to EyewearLand.com
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If I have a problem, who do I contact?
You could direct all your questions to customerservice@eyewearland.com.

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Which browsers do you support?
This site supports version 4 and above for both Microsoft Internet Explorer and Netscape Navigator browsers. Please be informed that it is best viewed with 800 pixels by 600 pixels screen dimension.

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Does my browser need to set cookies enable?
Yes. This site requires you to enable cookies for storing small pieces of information when you surf this site. Otherwise, you may have problem registering and logging on to our site, to use the features offered.

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What is cookies anyway?
Internet cookies are small text files (no larger than 4Kb) used for keeping track of settings or data for a particular Web site (like EyewearLand.com). Because servers do not know who is making a request, they have no way of storing settings for specific users.

Cookies are a very secure way of maintaining data that is specific to a particular user because your browser will only send the settings back to the server that originally created them.

There are 2 flavours of cookies, temporary and permanent. Temporary cookies are deleted when browser is closed while permanent cookies are stored in your PC and usually have expiry dates. EyewearLand.com implements the latter.

The benefit of cookies is it save your access privilege between visits to a Web page without you having to log in each time you come to the page. If you leave the site without logging out, Eyewearland.com will remember when you visit us within the same day. If you share the same PC with other users, it is recommended that you log out to protect your privacy.

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This site requires Microsoft Internet Explorer 5 or Netscape 6 or later. It is best viewed in 800 x 600 pixel screen settings.
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